Due to our exclusive service and low number of clients per course or tour, last minute changes harm our business.
Tour payments are fully refundable within 72 hours of scheduled tour start date. 50% refundable within 48 hours of scheduled tour start date. Please note that bookings completed online via our booking system include service fees and charges. Those fees are from credit card processors, are not received by us and cannot be refunded by us. Cancellations with less than 24 hours prior to scheduled tour may not be refunded. Refunds will be issued within 10 business days of notice of cancellation.
Class payments are fully refundable with notification more than 14 days from class start date*, 50% refundable within 7 days of class start date*. Cancellations with less than 7 days of class start date may not be refunded. Refunds will be issued within 10 business days of notice of cancellation. Absence of proof of physician's authorization prior to the course start date will result in an automatic cancellation of the course, and are subject to no refund.
Please note that bookings completed online via our booking system include service fees and charges. Those fees are from credit card processors, are not received by us and cannot be refunded by us. Students may transfer into other course dates at no cost with 14 days advance notice. Additional transfers may be subject to a $100 transfer fee. Tour and Class Pass ticket bookings will follow the tour or class refund policy as appropriate. Tour and Class Passes remaining balances are refundable with 14 days advance notice and refunds will be issued within 30 business days of notice of cancellation of pass.
*Classes with E-Learning or shipped materials – Refunds will be dependent on the reusability of E-Learning code or printed materials.

Gift Certificates are non-refundable, cannot be redeemed for cash and expire 1 year from issuance.

Deposits are due at time of booking. Trip Payments and Final Trip payments have a due date defined for each trip. Please see the individual trip page.

Deposits and Trip Payments are 50% refundable up to 6 months prior to trip start. Final Trip payments are 50% refundable up to 2 months prior to trip start.
Please note that bookings completed online via our booking system include service fees and charges. Those fees are from credit card processors, are not received by us and cannot be refunded by us.
As of January 2021 and during the COVID-19 era, if our departure or arrival point have COVID restrictions that do not allow for travel, we will offer a free transfer for when the trip can be rescheduled or a 100% refund of travel deposits or payments.

The Salish Sea region has a mild climate and rarely receives snow or major weather events. Occasionally, we do experience weather or water conditions that make diving unpleasant or hazardous. We monitor the weather and water reports daily and will attempt to inform our guests of a possible cancelation as soon as we are able. As with all outdoor activities, bad weather or water conditions may not be known until the dive day, at the dive site, or even when we are in the water. If we do need to cancel the dive day, we will make every effort to reschedule for another day. Our dive leaders may also end a dive at any time if they believe the conditions to be potentially unsafe. We do not guarantee refunds or discounts due to weather, water conditions, or other unforeseen events.
You can check the weather report at Weather Underground.

If we feel a diver is a danger to themselves, our group, the dive site or staff - we do reserve the right to cancel the remainder of the diver’s tour(s). We reserve the right to refuse service to anyone.