Full payments are due at time of booking. We accept all major credit cards. We cannot accept cash or checks. Payment is due in advance to secure your reservation and to focus our diving time on diving. If our service or tour is great and you may want to tip your guide or boat captain, please pick up funds in advance as cash machines are often not close by.

Due to our exclusive service and low number of customers per course or tour, last minute changes greatly harm our business.

Notice of cancellation will be reviewed only during standard business hours; notice provided outside of business hours will be reconciled as received on the next business day.  Business hours are Wednesday-Monday 1000-1700 PT. 

Tour payments are fully refundable within 72 hours of scheduled tour start date. 50% refundable within 48 hours of scheduled tour start date.  Cancellations with less than 24 hours prior to scheduled tour may not be refunded. Refunds will be issued within 10 business days of notice of cancellation**.

Class payments are fully refundable with notification more than 14 days from class start date*, 50% refundable within 7 days of class start date*. Cancellations received less than 7 days of class start date may not be refunded. Refunds will be issued within 10 business days of notice of cancellation.**

Absence of physician's authorization on diver medical and completion of Liability paperwork at least seven (7) days prior to the course start date are subject to be rescheduled by the company, including consequent rescheduling fees. Failure to provide physician’s authorization or complete required E-Learning prior to course start date (5pm the day prior) will result in an automatic cancellation of the course, and are subject to no reschedule or refund.

Students may transfer once into other course dates at no cost with 14 days advance notice. Additional transfers or transfer requests received less than 14 days or within the duration of the original course dates are subject to $100 transfer fee, plus an additional staffing fee of $275 per scheduled day.

Additional necessary scheduling outside of original course dates require an additional staffing fee of $275 per scheduled day, and are subject to $100 transfer fee.

Seattle Dive Tours will give reasonable consideration to unforeseen events, such as family emergencies, that led to this situation.

Tour Pass bookings will follow the tour or class refund policy as appropriate. Tour passes are refundable within 30 days of initial purchase, and are otherwise non-refundable.

*Classes with E-Learning or shipped materials – Refunds will be dependent on the reusability of E-Learning code or printed materials.

** Credit Card fees are from credit card processors, are not received by us and cannot be refunded by us.

Gift Certificates are non-refundable, cannot be redeemed for cash.

Deposits are due at time of booking. Trip Payments and Final Trip payments have a due date defined for each trip. Please see the individual trip page.

Deposits and Trip Payments are 50% refundable up to 6 months prior to trip start. Final Trip payments are 50% refundable up to 2 months prior to trip start.
Please note that bookings completed online via our booking system include service fees and charges. Those fees are from credit card processors, are not received by us and cannot be refunded by us.
As of January 2021 and during the COVID-19 era, if our departure or arrival point have COVID restrictions that do not allow for travel, we will offer a free transfer for when the trip can be rescheduled or a 100% refund of travel deposits or payments.

The Salish Sea region has a mild climate and rarely receives snow or major weather events. Occasionally, we do experience weather or water conditions that make diving unpleasant or hazardous. We monitor the weather and water reports daily and will attempt to inform our guests of a possible cancelation as soon as we are able. As with all outdoor activities, bad weather or water conditions may not be known until the dive day, at the dive site, or even when we are in the water. If we do need to cancel the dive day, we will make every effort to reschedule for another day. Our dive leaders may also end a dive at any time if they believe the conditions to be potentially unsafe. We do not guarantee refunds or discounts due to weather, water conditions, or other unforeseen events.
You can check the weather report at Weather Underground.

If we feel a diver is a danger to themselves, our group, the dive site or staff - we do reserve the right to cancel the remainder of the diver’s tour(s). We reserve the right to refuse service to anyone.