Please see our payment, cancellations, and refund policies here.
You can also call us at (206) 265-0006 or e-mail us via our contact form if you have more questions.
Tours and Classes Payments:
Payments are due at time of booking. We accept all major credit cards. We cannot accept cash or checks. We prefer payment in advance to secure your reservation and to focus our diving time on diving. If our service or tour is great and you may want to tip your guide or boat captain, please pick up funds in advance as cash machines are often not close by.
Tours and Classes Cancellations & Refunds:
100% refundable within 7 days of scheduled tour or class start date* 50% refundable within 2 days of scheduled tour or class start date* Cancellations with less than 2 days prior to scheduled tour or class start date may not be refunded. Refunds will be issued within 10 business days of notice of cancellation.
Students may transfer into other course dates at no cost with 7 days advance notice. Additional transfers may be subject to a $50 transfer fee.
*Classes with E-Learning or shipped materials – Refunds will be dependent on the reusability of E-Learning code or printed materials.
Gift Certificates are non-refundable, cannot be redeemed for cash and expire 1 year from issuance.
Dive Travel Payments:
Deposits are due at time of booking. Final balance payments are due 4 months prior to trip start.
Dive Travel Cancellation and Refunds:
Deposit is 50% refundable up to 6 months prior to trip start. Final balance payments are 50% refundable up to 2 months prior to trip start.
As of January 2021 and during the COVID-19 era, if our departure or arrival point have COVID restrictions that do not allow for travel, we will offer a free transfer for when the trip can be rescheduled or a 100% refund of travel deposits or payments.
The Salish Sea region has a mild climate and rarely receives snow or major weather events. Occasionally, we do experience weather or water conditions that make diving unpleasant or hazardous. We monitor the weather and water reports daily and will attempt to inform our guests of a possible cancelation as soon as we are able. As with all outdoor activities, bad weather or water conditions may not be known until the dive day, at the dive site, or even when we are in the water. If we do need to cancel the dive day, we will make every effort to reschedule for another day. Our dive leaders may also end a dive at any time if they believe the conditions to be potentially unsafe. We do not guarantee refunds or discounts due to weather, water conditions, or other unforeseen events.
If we feel a diver is a danger to themselves, our group, the dive site or staff - we do reserve the right to cancel the remainder of the diver’s tour(s). We reserve the right to refuse service to anyone.