Payment, Cancellation, and Refund Policy
Please review our Payment, Cancellation, and Refund Policies for guided dive tours and PADI scuba diving classes. Call or e-mail us if you have any questions or need more information.
Guided Dive Tours
Payments: Payments are due upon hotel pick up or at the dive site. We take all major credit cards or cash. We cannot accept checks. Please provide exact change as we do not carry cash. For groups of 2 or more, night dives, or in case of a wait list, we may ask for payment in advance to secure your reservation.
Cancellations & Refunds: For guided dive tours paid in advance: 100% refundable up to 7 days in advance of the scheduled tour date, 50% refund available up to 2 days in advance of the scheduled tour date, and no refunds 48 hours or sooner. For guided dive tours paid at pick up: no refunds once payment has been accepted, no-shows will be contacted for payment in full. Refunds will be issued within 10 business days of notice of cancellation. Scuba gift certificates are non-refundable, cannot be redeemed for cash, and do not expire.
Scuba Diving Classes
Our scuba diving classes include PADI Open Water Diver, PADI Advanced Open Water Diver, and all other PADI Advanced, Speciality, Safety, and Professional level courses including ReActivate Scuba Review.
Payments: Payments are due upon registration for any scuba diving class. We take all major credit cards or cash. We cannot accept checks. eLearning payments are non-refundable.
Cancellations & Refunds: eLearning course fees are non-refundable. Remainder of course fees may be refunded with written cancellation notice received 7 days prior to the first date of class. 50% refund available for written cancellation notice received within 7 days of the first date of class. Class fees are non-refundable: (1) on or after the first day of class, (2) in the case of no-shows, or (3) once a student has transferred to another course. Students may transfer into one other course date at no cost. Any additional course transfers will be charged a $20 transfer fee. Make-up sessions are assessed additional fees. Refunds will be issued within 10 business days of notice of cancellation.
Weather & Cancellations
The costal Pacific Northwest has a mild climate and rarely receives snow or major weather events. Occasionally, we do experience weather or water conditions that make diving unpleasant or hazardous. We monitor the weather and water reports daily and will attempt to inform our guests of a possible cancelation as soon as we are able to. As with all outdoor activities, bad weather or water conditions may not be known until the dive day, at the dive site, or even when we are in the water. If we do need to cancel the dive day, we will make every effort to reschedule for another day. Our dive leaders may also end a dive at any time if they believe the conditions to be potentially unsafe. We do not offer refunds or discounts due to weather, water conditions, or other unforeseen events. You can check the weather report HERE.